Refunds, exchanges, etc.

If for any reason you are not satisfied with your order, please contact us immediately: jess@chaoticcollected.com

For Regular Orders

  • You may cancel your order and be refunded the full price within 24 hours of your purchase.

  • If for any reason you are not satisfied with your purchase within 14 days of receiving your order, we would be happy to offer a refund or exchange. If it has been more than 14 days, unfortunately we can't offer a refund or exchange.

  • Your item must meet the following in order to be eligible for a return/exchange:

    • your item must be returned within 21 days

    • The item must be unused and in the same condition that you received it

    • The item must be in the original packaging

  • Downloadable products cannot be returned.

  • Refunds will be processed only once the item(s) have been received.

  • Please note that you will be responsible for any shipping costs associated with the return/exchange of the item and that shipping costs for the original item are non-refundable.

For Custom Orders

Here’s how we work refunds, exchanges, and so on for special/custom orders:

  • You may cancel your order and be refunded the full price within 24 hours of your purchase.

  • After 24 hours, you may cancel your order and receive a partial refund until the item has gone into final production (which is generally after your final approval). Once the item has gone into final production, unfortunately, we are not able to offer a refund or an exchange (we'll still send the item to you though).

  • Due to the nature of custom orders, we are not able to offer a refund or an exchange after you've received your order.

Damaged Items

  • We work to be sure that all items are packaged with care, but if somehow your product is damaged please send us a message within 48 hours of receiving your item.

  • We are not responsible for damages due to shipping (unless an item has been packaged incorrectly).