Refunds, exchanges, etc.

If for any reason you are not satisfied with your order, please contact us immediately: jess@chaoticcollected.com

For Regular Orders

Here’s how we work refunds, exchanges, and so on for regular orders:

>You may cancel your order and be refunded the full price within 24 hours of your purchase.

>If for any reason you are not satisfied with your purchase within 7 days of receiving your order, we would be happy to offer a refund or exchange.  If 7 days have gone by since your purchase, unfortunately we can't offer a refund or exchange.

>To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

>Downloadable products cannot be returned.

>Refunds will be processed only once the item(s) have been received.

>We work to be sure that all items are packaged with care, but if somehow your product is damaged please send us a message within 48 hours of receiving your item and we’ll fix it.

>Please note that you will be responsible for any shipping costs associated with the return/exchange of the item and that shipping costs for the original item are non-refundable. 

For Custom Orders

Here’s how we work refunds, exchanges, and so on for special/custom orders:

>You may cancel your order and be refunded the full price within 24 hours of your purchase.

>After 24 hours, you may cancel your order and receive a partial refund until the item has gone into final production (which is generally after your final approval). Once the item has gone into final production, unfortunately, we are not able to offer a refund or an exchange.

>We work to be sure that all items are packaged with care, but if somehow your product is damaged please send us a message within 48 hours of receiving your item and we’ll fix it.